Relay

On-call & incident response

From the first alert
to the final update.

Alert the people on call. Track the response. Keep everyone informed in Relay and Slack.

A working product.
No sign-up required.

Live demo
Incident response
#7AcknowledgedMedium

Storefront checkout controls failed after web release

Latest first
Note added
UTC 9/29/2026, 06:54:00Iris Lopez

Rolling back the client bundle. Verifying checkout in Safari.

Alert acknowledged
UTC 9/29/2026, 06:48:00Diego Silva

Diego Silva acknowledged their alert.

Responders notified
UTC 9/29/2026, 06:43:00Relay

Diego Silva and Noah Khan notified.

Route by service and urgency

Use coverage and escalation policies to reach the right responders.

See who acknowledged

Know who has responded and who still needs to be reached.

Follow every response step

Keep acknowledgements, notes, and resolution together in the timeline.

Slack integration

The same incident.
Right in Slack.

Start an incident, acknowledge your alert, and bring responders into a dedicated channel. Relay automatically posts incident updates and handoff announcements, and keeps on-call groups current.

Create an incident with the right services and responders, directly from Slack.
Northstar
Search Northstar
engineering

Iris Lopez UTC 9/29/2026, 06:43:00

/incident Storefront checkout controls failed after web release

Incident created

Relay incident created: #7 · Storefront checkout controls failed after web release

Open in Relay

Done
Example workflow

On-call, status & insights

Everything around
the response.

Plan who takes the next alert. Keep customers informed during the response. Learn where the process can improve afterward.

On-call schedules

Start with coverage you can see.

Build rotations across time zones. Keep the schedule current with shift swaps and targeted overrides.

Relay on iOS & Android

Frontend Engineering

Schedule calendar

Current time: Sep 29, 16:04
Coverage
Mon28Tue29Wed30Thu1Fri2Sat3Sun4
Primary
Secondary
Primary coverage
DS
Diego Silva
Primary · Frontend Engineering

UTC 9/28/2026, 00:00:00toUTC 10/5/2026, 00:00:0000:00

UTC

Example schedule

Status pages

Keep customers informed.

Share incident and maintenance updates on a branded status page, with email subscriptions for customers.

Northstar Commerce

Service status and updates

Degraded performance

Components

  • StorefrontOperational
  • CheckoutDegraded
  • PaymentsOperational

Checkout issues

MonitoringUTC 9/29/2026, 07:13:00

A fix is in place. We are monitoring checkout recovery.

Example public status page

Response statistics

Understand the response.

Review acknowledgement and resolution times. Compare incident trends and responder performance.

Last 28 days

Time to acknowledge

Avg 4 min

Time to resolve

Avg 39 min

Incident timing
0m20m40m60mSep 2Sep 16Sep 29
Acknowledge
Resolve
Example response data

See it for yourself

Your next response
starts here.

Open an incident. See who’s on call. Explore a populated workspace and get a feel for Relay.

Pricing

$15USD / month

Per full-access member. Viewers are free.

On-call and incident response

Slack workflows and status pages

Schedules and response statistics

Mobile apps, integrations, and more