On-call & incident response
Alert the people on call. Track the response.
Keep everyone informed in Relay and Slack.
A working product.
No sign-up required.
Storefront checkout controls failed after web release
Rolling back the client bundle. Verifying checkout in Safari.
Diego Silva acknowledged their alert.
Diego Silva and Noah Khan notified.
Use coverage and escalation policies to reach the right responders.
Know who has responded and who still needs to be reached.
Keep acknowledgements, notes, and resolution together in the timeline.
Slack integration
Start an incident, acknowledge your alert, and bring responders into a dedicated channel. Relay automatically posts incident updates and handoff announcements, and keeps on-call groups current.
Iris Lopez UTC 9/29/2026, 06:43:00
/incident Storefront checkout controls failed after web release
On-call, status & insights
Plan who takes the next alert. Keep customers informed during the response. Learn where the process can improve afterward.
On-call schedules
Build rotations across time zones. Keep the schedule current with shift swaps and targeted overrides.
Relay on iOS & AndroidFrontend Engineering
Schedule calendar
UTC 9/28/2026, 00:00:00toUTC 10/5/2026, 00:00:0000:00
UTC
Status pages
Share incident and maintenance updates on a branded status page, with email subscriptions for customers.
Northstar Commerce
Service status and updates
Degraded performance
Components
Checkout issues
MonitoringUTC 9/29/2026, 07:13:00
A fix is in place. We are monitoring checkout recovery.
Response statistics
Review acknowledgement and resolution times. Compare incident trends and responder performance.
Time to acknowledge
Avg 4 min
Time to resolve
Avg 39 min
See it for yourself
Open an incident. See who’s on call. Explore a populated workspace and get a feel for Relay.
Per full-access member. Viewers are free.
On-call and incident response
Slack workflows and status pages
Schedules and response statistics
Mobile apps, integrations, and more