Features, in detail.

On-call scheduling

Plan who is on call, cover time off, and make each handoff clear.

Layered schedules

Layer rotations to provide primary, backup, or overlapping coverage, and link each schedule to the team responsible.

Rotations and handoffs

Choose who takes each turn, how many days or weeks it lasts, and a local handoff time that follows daylight-saving changes.

Around-the-clock or weekly coverage

Provide continuous cover or limit a rotation to selected hours of the week, such as business hours or weekends.

Overrides and swaps

Arrange cover for time off, exchange shifts, fill a coverage gap, or mark a period as unassigned without rebuilding the rotation.

Coverage views

See who is on call now and next in timelines and calendars, alongside incidents and planned maintenance.

Shift notifications and reminders

Notify people when their coverage changes and remind the person taking over when a shift starts.

Routing and escalation

Decide who should respond to each incident and who to bring in if more help is needed.

Service ownership and routing

Assign an owning team to each service and choose which schedules, teams, or named people receive incidents at each urgency level.

Shared defaults and service policies

Set common acknowledgement and escalation rules for your organization, then adjust them for services that need a different response.

Timed escalation

Bring in additional responders after delays you choose. If nobody is available at a step, move on immediately or wait as planned.

Fallback recipients

Call on the current, next, or previous shift, a randomly chosen off-call participant, or all other participants when you need backup.

Acknowledgement policies

Choose who may acknowledge, require a first response or one per engaged schedule, and decide whether acknowledgement stops escalation or all automatic alerts.

Responders and FYI recipients

Ask responders to take action while keeping FYI recipients informed without requiring them to acknowledge or join the response.

Incident response

See who is responding, share what you know, and keep a record from the first alert to resolution.

Manual incident creation

Start an incident from the web app, mobile app, or Slack as soon as someone spots a problem, without waiting for monitoring.

Acknowledgement and resolution

Acknowledge an incident when you begin responding and mark it resolved when work is finished. Track each responder’s acknowledgement and alert status alongside the incident’s progress.

Custom urgency, status, and roles

Define urgency levels, status labels, and incident roles that fit your response process.

Responder management

Add or remove services, teams, schedules, and people as the incident develops. Responders can choose their role in the response.

Notes and monitoring context

Share findings and progress with the team alongside updates from your monitoring tools.

Incident timelines

Review who was alerted, who responded, what the team recorded, and how the incident and its monitoring signals changed over time.

Alert now and restart

Reach a responder before their scheduled alert or restart their alert sequence from the web app when you need to contact them again.

Incident following

Follow all incidents or selected services to hear about new incidents, added notes, increased urgency, and newly involved services.

Live views and incident history

Keep up with live incidents or find past work by service, urgency, status, and tags. Share a numbered link to the incident.

Signals and maintenance

Turn monitoring reports into incidents, keep related updates together, and account for planned maintenance.

Datadog monitors

Receive Datadog monitor alerts, updates, and recoveries in Relay. Map monitor priorities to your urgency levels and view metric graphs with the incident.

Inbound webhooks

Connect other tools to send monitoring signals or schedule maintenance in Relay through authenticated webhooks.

Signal deduplication

Keep repeated reports tied to the same signal and filter out duplicate deliveries.

Service matching and grouping

Use service IDs, names, or tags to connect signals to the affected service. Group them into an existing incident or open a separate incident.

Automatic or manual resolution

Close an incident automatically when all its linked signals recover, or let your team decide when the work is finished.

Monitoring history and team decisions

Review monitoring updates without overwriting your team’s incident notes or its decisions about the title and urgency.

Maintenance windows and held signals

Delay new monitoring incidents during planned service or organization maintenance. Review held signals; unresolved problems can open or join an incident when maintenance ends.

Alerts and readiness

Choose how Relay reaches you, check that alerts can get through, and protect time away from notifications.

Alert channels

Receive incident alerts in Relay, by mobile push or critical push, email, SMS, voice call, or Slack direct message.

Personal alert sequences

Choose how to be contacted first and which channels to try later if you have not responded, with a separate sequence for each urgency level.

Critical mobile alerts

Break through Do Not Disturb with critical alerts that sound and repeat to help you notice urgent incidents.

Quiet hours

Pause personal notifications for time off or focus, with or without an end time. Choose channels that can still reach you, and see a warning when quiet hours overlap on-call duty.

Channel self-tests

Check that alerts reach you with a test notification, without creating an incident.

Readiness checks and reminders

Check your device’s alert setup, review past checks, and get reminders when setup needs attention or another check is due.

Notification preferences and inbox

Choose where routine operational updates arrive and read them in your Relay inbox. Enable optional sounds and browser notifications while Relay is open.

Available channels depend on your role, verified contacts, phone region, and device settings.

Slack and automations

Start and follow incident response in Slack, with conversations and on-call groups that stay connected to Relay.

Guided incident creation

Start an incident through a Slack form, with defaults for the title, urgency, notes, and responders.

Alert acknowledgement in Slack

Connect your Slack account to receive incident alerts by direct message and acknowledge them without leaving Slack.

Incident conversations

Automatically open a thread or dedicated public channel, invite responders with connected Slack accounts to new channels, and share incident progress, notes, urgency, and responder changes.

On-call announcements

Post who is on call when coverage changes, including temporary cover. Choose all schedules or just the ones relevant to a channel.

Managed user groups

Keep dedicated Slack user groups up to date with the people currently on call or the members of a Relay team.

Mobile response

Respond to incidents, check your shifts, and manage personal alerts in the iOS and Android apps.

Incident and on-call overview

Check active and recently resolved incidents, see who is on call across the organization, and look ahead to your next shifts.

Incident response and context

Create, acknowledge, or resolve incidents, add notes, and add or remove services, teams, schedules, and people. Review timelines, monitoring notes, affected services, responder status, and linked Slack conversations.

Notification actions and devices

Choose a primary device for mobile notifications in each organization, and open or acknowledge supported alerts directly from a notification.

Personal alert setup

Change how alerts reach you, check your device setup, send test alerts, and start or end quiet hours from your phone.

Inbox and organizations

Catch up on notifications in your inbox and switch between the organizations you work with.

The responsive web app also works on your phone, with schedule editing, swaps, integrations, Status Page publishing, and organization settings.

Public Status Pages

Keep customers informed about service health, incidents, and planned maintenance without sharing internal response details.

Branded hosted page

Give customers one place to check service health, with your page name, accent color, support links, and optional organization logo and website.

Components, groups, and health

Show the health of each customer-facing part of your service, organized into groups and updated by published incidents and maintenance.

Incident updates and history

Tell customers what is affected as you investigate, identify, monitor, and resolve a problem. Keep a public timeline, correct earlier updates, or archive an event.

Public maintenance

Announce planned work, show when it starts and finishes, and choose which announcements, reminders, and progress updates reach subscribers.

Drafts, previews, and templates

Write updates privately and preview what customers will see before publishing. Reuse editable templates for titles and progress updates.

Private incident links

Link public updates to internal incidents or maintenance for context and follow-up suggestions, while keeping notes and responder details private.

Customer email subscriptions

Let customers choose which components, incident impact levels, and maintenance updates they hear about, then manage their own email subscription.

Publishing and delivery controls

Choose when to email subscribers, check delivery status and history, and receive reminders when an active incident needs another public update.

Feeds, JSON, badges, and embeds

Let customers follow RSS or Atom feeds, add a status badge or summary to your website, or read current status through the public JSON feed.

Status Page API

Prepare and publish updates from your own tools, with separate publishing permissions and control over subscriber emails.

Publish one hosted Status Page per organization with an active service plan. Limits apply to components, subscribers, and open incidents and maintenance events.

Response statistics

Track incident volume and response times to understand trends in your team’s workload.

Incident counts and outcomes

Review incident volume and response outcomes over your chosen reporting period.

Acknowledgement and resolution time

Measure how long your team takes to acknowledge and resolve incidents.

Responder rates and response time

See how often each responder was notified, how often they acknowledged, and how long they took, with average, median, and 95th-percentile response times.

Reporting filters and periods

Review preset or custom periods up to 180 days. Focus on particular urgency levels, include or exclude tags, and separate on-call from off-call activity.

Workspace and access

Give people the access they need, organize the services you look after, and manage your Relay account.

Multiple organizations

Work across organizations with one account while keeping each organization’s people, settings, and incident data separate.

Roles and invitations

Invite people by email or reusable link, then choose built-in roles or tailor permissions with custom full-access roles.

Free viewer roles

Give teammates free access to shared information, with optional permission to create incidents. Viewers do not take on-call shifts or receive responder alerts or incident FYI updates.

Teams, services, and shared tags

Bring people into teams, assign responsibility for services, and use tags to organize incidents, services, teams, and schedules.

Organization audit history

Look up recorded changes to see what happened, who made the change, and when.

Sign-in and account security

Use Google sign-in or email and password. Password-based accounts can change their password and add authenticator-app verification.

Personal preferences and setup

Manage verified contacts, default email and phone destinations, timezone, and display preferences. Follow setup guidance for personal alerts, team coverage, and escalation.

Help and support

Contact the Relay team from your workspace, share images or video, and keep the conversation in one place.

Self-service billing

Check your subscription and seat count, find invoices, and manage payment settings from your workspace.